Privacy Policy
1. Introduction
Xi'an AEH Industrial Metrology Co., Ltd. ("we", "us", or "our") is committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and how you can exercise your rights regarding your personal data. This Privacy Policy applies to personal information we process when providing services through our official website, mobile applications, mini programs, offline stores, and other platforms (collectively, "our products/services"). Please read this policy carefully before using our products/services. We will not force you to provide personal information simply by agreeing to this policy. If you have any questions, please contact us through the methods described in Section 9.
2. How We Collect and Use Your Personal Information
We follow principles of legality, legitimacy, and necessity when collecting and using your personal information to ensure normal service provision and improve service quality. (1) Information Collection Scenarios 1. Account Registration and Login You may need to provide your phone number to create an account. If you choose third-party login (such as WeChat, Weibo, Apple ID), we will obtain account information you authorize to share. 2. Service Booking and Usage When booking our services, we may collect your name, phone number, appointment location, and service requirements. 3. Transactions and Payments For transactions, we collect recipient name, address, contact information, and order details. Third-party payment providers may collect payment-related information. 4. Product/Service Usage We may collect device information (device model, ID, OS version, browser type, IP address) and log information for service stability and optimization. (2) Use of Cookies We may use cookies and similar technologies to ensure service security, simplify operations, and optimize content recommendations.
3. How We Share Your Personal Information
We are obligated to keep your personal information confidential and will not provide it to third parties unless permitted by this policy or required by law. (1) External Provision 1. With your explicit consent; 2. To affiliated companies or service providers as necessary; 3. As required by law or judicial authorities; 4. To protect legitimate rights and interests. (2) Third-Party SDKs Our products/services may contain third-party SDKs. Their data processing follows their respective privacy policies. (3) Transfer We will not transfer your personal information without your explicit consent. (4) Public Disclosure We will not publicly disclose your personal information unless with your consent or as required by law.
4. How We Store Your Personal Information
1. Storage Location: We store your personal information within the People's Republic of China. Cross-border transfers require your consent and security measures. 2. Retention Period: We retain your information only as long as necessary for the purposes stated in this policy, after which it will be deleted or anonymized (except where legally required, such as transaction records for at least 3 years).
5. How You Can Manage Your Personal Information
We protect your right to know and control your personal information: (1) Access, Copy, Correct, and Supplement You can access your account information, order records, and browsing history through "Personal Center" or "Settings" in our products/services. (2) Deletion You can request deletion of your personal information when processing purposes have been achieved or are no longer necessary. (3) Authorization Management You can withdraw your authorization for information collection at any time. (4) Account Cancellation You can request account cancellation through "Account Settings" or by contacting us. (5) Response to Requests We will respond within 15 business days after receiving and verifying your request.
6. How We Protect Your Personal Information
1. Technical Measures: We use encryption (SSL/HTTPS), access control, and regular security testing; 2. Management Measures: We have established a personal information protection team and data security management system; 3. Security Certification: Our systems have obtained national information security certifications and international certifications (ISO27001); 4. Incident Response: We will immediately activate emergency plans and notify you in case of security incidents. Please note that no internet environment is absolutely secure. We recommend using complex passwords and changing them regularly.
7. Protection of Minors' Personal Information
Our products/services are primarily intended for adults. We do not actively collect personal information from minors (under 18). If we discover such collection without guardian consent, we will delete it immediately. If you are a guardian and discover a minor has provided personal information, please contact us.
8. Privacy Policy Updates
This Privacy Policy may be updated as our business develops. We will notify you of changes through announcements, pop-ups, or messages. We will not reduce your rights under this policy without your consent. Material changes include: 1. Significant changes in processing purposes, types, or methods; 2. Significant changes in sharing, transfer, or disclosure recipients; 3. Significant changes in how you exercise your rights; 4. Changes in the department or contact information responsible for privacy protection; 5. High-risk findings from privacy impact assessments.
9. Contact Us
If you have questions about this Privacy Policy or need to exercise your rights, please contact us: • Customer Service: 400-6868-966 • Address: High-tech Zone, Xi'an, Shaanxi Province We will generally respond within 15 business days; for sensitive personal information deletion requests, within 10 business days.